How do I listen to voicemail on my home or Easy Office phone?

A step-by-step guide

Check your type of connection below to see how to check your messages from your own phone or from another phone if you're away from home.

 

Home phone - Red Network
(standard copper line)

Listening to your messages on your own phone

  1. Dial *61 to access the voicemail menu
  2. Enter your PIN number followed by #
  3. Press 1 to listen to your messages

Listening to your messages from any other phone

If you're calling from outside the local calling area or from a mobile phone, applicable call charges apply

  1. Dial 00 64 9 962 0000 to access the main menu
  2. Enter your area code without the 0 - followed by your phone number e.g. 4 123 4567
  3. Enter your PIN followed by #
  4. Press 1 for the Voice Messaging Menu
  5. Press 1 to listen to your messages.

 

Home phone - Non-Red Network
(standard copper line)

Listening to your messages on your own phone

If there is a new message in your mailbox, you'll hear a series of fast beeps when you pick up the phone.

  1. Dial 083210
  2. Enter your PIN (if prompted) and press #
  3. You'll be told how many new and saved messages you have, and they'll play automatically
  4. Follow the voice prompts.

Listening to your messages from any other phone

If you're calling from outside the local calling area or from a mobile phone, please note applicable call charges apply.

  1. Dial 00 64 83 083210
  2. Enter your mailbox number (your area code without the 0 - followed by your phone number e.g. 4 123 4567) and press #
  3. Enter your PIN and press #.

 

For Easy Office

Listening to your messages on your own phone

  1. Dial 0800 836245 (0800 VFMAIL) or press *61 to access the voicemail menu
  2. Enter your PIN number followed by #
  3. Press 1 to listen to your messages

Listening to your messages from any other phone

If you're calling from outside the local calling area or from a mobile phone, applicable call charges apply

  1. Dial 0800 836245 (0800 VFMAIL) or 0064 9 947 6000 to access the main menu (International calling charges apply, when calling from outside New Zealand)
  2. Enter your area code (with or without the 0) and your telephone number, e.g. 09123 4567
  3. Enter your 4 digit PIN number and then press #
  4. Press 1 for the Voice Messaging Menu
  5. Press 1 to listen to your messages.

 

Important things to know

  • New or unheard messages older than 42 days will be automatically deleted
  • Saved or heard messages older than 30 days will expire (but will not be deleted)
  • Customers with expired messages will hear "You have x messages to be deleted. These messages have passed their expiry date."

 

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