How do I change my Customer Zone account password?

How can I change my Customer Zone account Password?

Your Customer Zone account is like a wrapper around your services, so you will have a separate username/password for Customer Zone than you would for your broadband services or mobile services.

To change your Customer Zone account password, you can either contact us on 0508 888 800 (Personal) or 0508 555 500 (Business) or change it online by simply following the steps below:

1. Go to Customer Zone and select Click Here to Log into My Profile.

2. Enter your Account Number and existing Account Password (or Profile name and Profile password - if you have set one up) and click Login.

3. Once you are logged into the Customer Zone, select Change Account Password (highlighted in red below)

4. Enter your Existing Account Password and New Account Password in the fields provided, then re-enter your new password in Confirm New Account Password field and click Submit. Your Account Password will be updated immediately.

Please note: To change or reset your password online, you must know your existing password. If you do not know your existing password, you will need to contact us as above.

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