How to unblock your mobile

When your security PIN is entered incorrectly 3 times, the handset becomes "blocked" to prevent unauthorised use. To remove the block the PUK (Personal Unblocking Key) code needs to be entered. This code is supplied with your Prepay SIM when you buy it.

How do I get my PUK code?
You can view your PUK code online when you log into My Vodafone - see the video below.

Like this video? Subscribe to Vodafone's YouTube channel >

Alternatively, the PUK code can also be provided by calling 0800 800 021 (+64 9 355 2007 if calling from overseas).

N.B. If an incorrect code is entered too many times the SIM will be blocked (between 7-10 attempts depending on handset) the SIM will be permanently blocked, and can not be unblocked.

At this point the only option is to purchase a replacement SIM. Once we have ID checked you on your account you can keep your existing number and we'll simply swap your number onto your new SIM.

The PUK2 code is seldom used, it too is activated by the user on their handset, and is used to PIN protect certain call barring functions. If you have a PUK2 request come up on your screen this is located on the pack the SIM came in, or can be obtained by calling Customer services.

If you contact us to request the PUK code please have this information handy to verify you as the owner of the handset,
- your password
- the security PIN normally used when accessing your Vodafone account via phone or online.


Entering a PUK Code

You input a PUK Code in the same way as you would for a password on your phone i.e. if locked your phone will prompt you for a code and that's when you enter the PUK code.

Please enter your code carefully - get it wrong three times and your mobile will be locked permanently.

Was this answer helpful?

Got a question about Vodafone products or services? Ask a Ninja in the Vodafone Community

Please note: We welcome your feedback to help us improve this content, but we cannot respond.
If you need support, please use this form.