Unblock your mobile using a PUK code or remove 'SIM Lock'

When the security PIN for your SIM card is entered incorrectly 3 times, the mobile phone becomes "blocked" to prevent unauthorised use. To remove the block the PUK (PIN Unlock Key) code needs to be entered. This code is supplied with your SIM card when you buy it - it's on the packaging.

To remove the block your PUK code needs to be entered. This code is supplied with all Prepay connections and you can find your PUK code in My Vodafone, or your PUK code can also be provided by calling us on either 777 from a Vodafone Mobile, or 0800 800 021 from any phone in NZ.

How do I get my PUK code?

You can view your PUK code online when you log into My Vodafone - see the video below.


If you are asking for your PUK code please ensure you have information handy to verify you as the owner of the handset, for example the separate password or PIN normally used when accessing your Vodafone account.

Entering your PUK code

Once you have your PUK code, the formula to follow is
* * 05 * unblock code * new PIN * new PIN #.

Enter "star, star, 0, 5, star, 'PUK code', star, '1-8 digit number', star, 'repeat 1-8 digit number', hash".

N.B. If an incorrect code is entered too many times the SIM card will be blocked (between 7-10 attempts depending on handset) the SIM card will be permanently blocked, and can not be unblocked.

At this point the only option is to purchase a replacement SIM card. Once we have ID checked you on your account you can keep your existing number and we'll simply swap your number onto your new SIM card.

 

PUK2
The PUK2 code is seldom used, it too is activated by the user on their handset, and is used to PIN protect certain call barring functions. If you have a PUK2 request come up on your screen this is located on the pack the SIM came in, or can be obtained by calling Customer services.

If you contact us to request the PUK code please have this information handy to verify you as the owner of the handset:

  • your password
  • the security PIN normally used when accessing your Vodafone account via phone or online.
Was this answer helpful?

 
Got a question about Vodafone products or services? Ask a Ninja in the Vodafone Community

Please note: We welcome your feedback to help us improve this content, but we cannot respond.
If you need support, please use this form.