Lost or stolen mobile phone?

If you have lost your iPhone and have registered it with Apple, try using the Find My iPhone App to find it and protect your data.

If you have lost an Android phone, try using an App like Plan B to locate it.

If you believe that your phone, or mobile data device is stolen or even missing please contact us immediately.

In New Zealand: dial 0800 800 021 or call 777 from another Vodafone mobile.
Outside New Zealand: Call us on +64 9 355 2007

  • Select the option to speak to a customer service representative.
  • We will immediately bar the connection to prevent any further unauthorised use, and can also prevent the connection from receiving any of your incoming calls.
  • Once this is done you will need to decide if you need to get connected again immediately by having us transfer your number onto a new SIM Card. Once this is done the old SIM becomes completely inactive.

If you have a replacement SIM we can action this over the phone for you while you wait (the swap usually only takes a few minutes). If you need to purchase a replacement SIM you will need to do this from one of our Vodafone stores.

You can keep your existing phone number

With both Prepay and On Account so long as you can ID on the account, and have the correct blank replacement SIM we can swap your number onto the new SIM. If you are prepay and have bought a new connection pack we are unable to change the number to your old, or any other number. Just enquire at the store so that you get the correct SIM pack for your number.

Need to check voicemail if a phone is lost or stolen? Please read Checking your Voicemail from another phone

Call details / usage information on stolen handsets

Vodafone policy, in line with privacy laws in New Zealand mean that we can not release any usage information to you on a connection reported as stolen or lost. Only the NZ police can request this information.

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