My mobile phone isn't working properly?

My mobile isn't working properly - what shall I do?

Some quick steps

  • Restart your phone
    - Turn off your phone
    - Take the battery out
    - Wait a view seconds and put the battery back in
    - Turn it on again
  • Check on Software updates [Important: Save your data before updating!]
    Update your device's software regularly to avoid failures and solve problems

I have tried the options above but my mobile still doesn't work - what shall I do?

  • Return your phone with proof of purchase
    If you bought it at a retail store - take it back to store you bought it from
    The Vodafone team in store will check your phone and work with you to fix the problem in line with our obligations under the Consumer Guarantees Act.
    This may include:
    - Fixing your phone in store if possible
    - Helping to save your data before sending your phone back to the manufacturer to repair. This process could take anywhere from a couple of days to a couple of weeks depending on the problem
    You may be entitled to a loan phone from the store if one is available. Please be aware that you may need to pay a bond.

If you have bought the phone online please call us on 0800 837 867 between 8am and 6pm, Monday to Friday.

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