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Service Status Alert

Current Mobile Network Issues Click here

Planned Maintenance - Mobile Customer service system and self services Click here

Personal Customers

Personal Customers For all personal phone (mobile and landline) enquiries, please use these contact numbers.


Mobile support

From your mobile 777
From a landline 0800 800 021
From overseas +64 9 355 2007
Technical support 0800 921 021
Sales enquiries 0800 777 301

Landline & Internet support

Call 0800 438 448
Fax us a document 09 962 9300
Sales enquiries 0800 777 035
Red Network enquiries 0800 800 215
From overseas +64 9 355 2007

Business Customers

Business Customers For all business phone (mobile and landline) enquiries, please use these contact numbers.


Mobile support

From your mobile 888
From a landline 0800 400 888
From overseas +64 9 962 9888
Sales enquiries 0800 888 305

Landline & Internet support

Call 0800 400 888
Fax us a document 09 962 9300
From overseas +64 9 962 9888
Sales enquiries 0800 777 755

To ensure we're available when you need us our customer service centre is now open 24/7 and it's free to talk to us from within NZ.


Register for my account to

  • Manage your plan
  • Pay your account
  • Top up your Prepay
  • View your bill and usage
Register for my account


We're offline, please check back during chat hours.

Chat to us about your Mobile and we'll be glad to help.

Monday - Friday:
08:00 AM - 08:00 PM NZST
Saturday - Sunday:
09:00 AM - 05:30 PM NZST


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