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FAQs

  1. Pay your Vodafone mobile, broadband or landline bill online Updated
    Here are the steps to pay your Vodafone mobile, broadband, landline or mobile broadband bill through your bank online. 1. Select your bank 2. Follow the step-by-step instructions 3. Be sure to use...
    Date Updated: 23/06/2016
  2. How do I make a toll call?
    With Vodafone home phone and calling you just need to pick up the phone and dial directly. In fact, if you dial 059 (or 0161) before making a call from your Vodafone home phone, these calls won't be...
    Date Updated: 18/01/2016
  3. About installing Vodafone Broadband
    Got questions on when you will be connected, the installation process and timelines for your Fixed Line Broadband services with Vodafone?  The links below will help: ADSL Broadband and...
    Date Updated: 09/12/2015
  4. What is unmetered data?
    Unmetered data is data usage which does not incur any data charges or reduce your allocated data bundle. Currently, the Vodafone NZ website and web services listed below are unmetered on your...
    Date Updated: 14/12/2015
  5. Broadband and Home Phone - can I put my account on hold?
    No, sorry, we don't offer an option to place your fixed line and broadband account on hold. Unlike mobile phones, fixed line and broadband services incur an ongoing monthly line rental and...
    Date Updated: 16/05/2016
  6. Broadband and Home Phone – how to tell if a request for changes has been done
    To view recent changes to your Vodafone fixed line and broadband account you just need to login to  My Vodafone . Once you have logged in, click on My Recent Changes link on the left hand menu...
    Date Updated: 19/02/2015
  7. What is the Unlimited Dial Up plan?
    The Vodafone Unlimited Dialup plan allows you the freedom to connect without worrying about data usage. It costs $20.45 per month and includes: Unlimited hours 5 email addresses 30 MB of ...
    Date Updated: 19/02/2015
  8. Pay my broadband bill by cheque
    If you are paying your Vodafone broadband bill (which can include your landline and TV/SKY TV charges) by cheque, you can send it to us in the envelope provided with your bill. Write your...
    Date Updated: 11/11/2015
  9. Enterprise Offer Programme: What are the tablet and fixed line broadband plan discounts on the Red+ $65 per month plan?
    If you are in one of the eligible plans you will get a $10 discount when you sign up to one of these mobile broadband plans . For more information on the broadband discounts, click here .
    Date Updated: 09/05/2015
  10. What are my Vodafone Standard Broadband settings?
    These settings are the same for all our Vodafone ADSL or Standard broadband products . Login: username (your broadband username is the first part of your Vodafone fixed line email address eg...
    Date Updated: 27/04/2016
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