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  1. How do I set up my Clearnet or Paradise email?
    This article provides basic steps for setting up email software to use with your provided email address. To Check your Account Settings of your Email Client, please click here If your program is...
    Date Updated: 19/02/2015
  2. Clearnet and Paradise email settings Updated
    This article provides basic steps for setting up email software to use with a Clearnet or Paradise email address. Vodafone supports two types of email - IMAP  (Internet Message Access...
    Date Updated: 06/08/2015
  3. What do I need to know about transferring the ownership of my account to someone else?
    Why does the person taking over my account only have 10 days to contact you? The account remains active and continues to bill in your name for at least 7 days after the person taking over your...
    Date Updated: 19/02/2015
  4. How do I update authorised contacts on my account (InHome/HomePlan/Fibre/Cable broadband)?
    A contact on an account is someone who can ask questions about an account and may have authority to make changes. If someone is not loaded as a contact on an account, they will be unable to make...
    Date Updated: 19/02/2015
  5. I'm in Accounts Payable but the accounts I deal with change quite alot, is this a problem?
    No problem at all - you can add to the list of Account records, Customer records, or Mobile Connection records managed through  My Vodafone at any time. You just need to know the Account or...
    Date Updated: 19/02/2015
  6. Paying your bill online and Vodafone's bank details Updated
    Pay your Vodafone bill through your bank online. Instructions for the major banks are listed below. Looking to Top Up your Prepay account?   |  Want to make a one-off payment for your bill...
    Date Updated: 26/08/2015
  7. What and where is my Vodafone account number? Updated
    If you pay a mobile bill every month, you have a Billing or Customer Account Number. Refer to this number if you have any billing queries, or when you are making or setting up payments. Include any...
    Date Updated: 18/08/2015
  8. Credit limits on your On Account mobile account
    When you joined Vodafone, a credit limit may have been applied to your account. This credit limit is one of the conditions of your account, and is the total amount you are allowed to spend on your...
    Date Updated: 15/07/2015
  9. Direct Debit form for mobile, Home Phone Wireless or mobile broadband accounts (PDF) Updated
    Date Updated: 27/08/2015
  10. My Clearnet account has been disabled, even though I did not request it. Why would that happen?
    Periodically we go through our accounts database and close accounts that have had no billing activity for 12 months. If you have an account on the usage plan, which you just use as an email address...
    Date Updated: 19/02/2015
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