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FAQs

  1. How can I reduce mobile data usage with the SKY GO app?
    Make sure you connect to your home broadband and WiFi hot-spots that you trust. You can set your Video Quality to 'Low' to use less data when out - go to "Settings > Video Quality > Low"...
    Date Updated: 19/02/2015
  2. How do I know if my SKY GO App is using WiFi or mobile data?
    Your device will display the WiFi symbol if it is connected to WiFi, or will say 3G or 4G if it is using data. You can turn mobile data on and off on your device. Go "Settings > Mobile > Mobile...
    Date Updated: 19/02/2015
  3. What is a part-month charge on my bill? Updated
    Date Updated: 20/08/2015
  4. Pocket WiFi R215 - Device Guide
    Date Updated: 07/07/2015
  5. Nokia 208 - Device Guide
    Date Updated: 07/07/2015
  6. How much data does the SKY GO app use?
    Mobile data use will fluctuate based on the quality of your internet connection and varies from 160MB per hour for the lowest connection speed up to 700MB per hour for the highest quality video...
    Date Updated: 09/05/2015
  7. How do I restrict video to play on WiFi only on the SKY GO App?
    You can turn mobile data on and off on your device. Go "Settings > Mobile > Mobile Data".   More about SKY GO from the SKY website  >
    Date Updated: 19/02/2015
  8. What's the difference between SKY with Vodafone and Vodafone TV with SKY?
    SKY with Vodafone is SKY satellite installation arranged by Vodafone and available for customers who have  ADSL (standard) or  VDSL broadband services with us. We simply add your SKY...
    Date Updated: 13/03/2015
  9. Can I use a SKY decoder for Vodafone TV?
    No. The SKY TV and Vodafone TV decoders are different. Also, you do not actually own the decoder you use for your pay TV service. It remains the property of your TV supplier. When you cancel the pay...
    Date Updated: 19/02/2015
  10. Do I need a dish to receive SKY on Vodafone TV?
    No. All Vodafone TV content is delivered through the cable. You don't need a SKY dish.
    Date Updated: 19/02/2015
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