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FAQs

  1. Is BestMates for home phone available with broadband and home phone packs?
    Yes, BestMates for home phone is available for $0 on our Standard Broadband packs . With BestMates for home phone you can nominate up to five friends or family members, with an NZ mobile or NZ...
    Date Updated: 19/02/2015
  2. Can I get BestMates for Home Phone if I only have home phone?
    Sorry, no. You need to upgrade to one of our  eligible broadband and home phone plans to get the BestMates for Home Phone Add-On and enjoy an unlimited number of calls (up to 2 hours each call)...
    Date Updated: 19/02/2015
  3. Accessing Red Home VoiceMail messages when away from home
    It's easy to access your VoiceMail when away from home so that you don't miss any more important calls. Accessing Voice Messaging from any phone within New Zealand Dial 0508 18 20 20 Enter your Voice...
    Date Updated: 19/02/2015
  4. Moving your broadband services when you move home Updated
    We're here to help you move your services to your new home. See our Home Movers Deal page for existing Vodafone customers and information on costs and great deals for new customers that are moving...
    Date Updated: 10/07/2015
  5. Moving home with Home Phone Wireless
    Stay in same local calling area? You can keep your number, but please give us a call on 777 and let us know your new address. Moving to another local calling area? Give us a call on 0800 189 189 as...
    Date Updated: 19/02/2015
  6. Changing home phone providers
    Vodafone home phone and calling comes as a package so if you want to move to another provider for your home phone, you won't be able to keep your calling plan either (i.e. Talk 0, 1, 2, 2 - nz and...
    Date Updated: 19/02/2015
  7. About the Home PhoneTalk 0 plan
    On a Talk 0 plan, if you've been talking for almost an hour to your nominated NZ Vodafone mobile, you need to hang up and call back . Why? So you can keep talking without any extra charges. We do...
    Date Updated: 18/05/2015
  8. How do I turn off voicemail on Home Phone Wireless?
    If you no longer want voicemail, you'll need to tell us to turn it off - you can do this at any time.  Just give us a call on 777.
    Date Updated: 19/02/2015
  9. What are people charged when calling my Home Phone Wireless number?
    Standard home phone calling charges apply. If the person calling you is in the same local calling area, they will be charged at the local calling rates (i.e. a free local call). So if you are both in...
    Date Updated: 19/02/2015
  10. What does it cost to set up a Vodafone home phone?
    If you're moving a working telephone line to Vodafone then there is no set up costs - it's free. If you're connecting a line that had previously been working but isn't currently active, then the...
    Date Updated: 19/02/2015
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