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  1. Troubleshooting mobile data for phones, Vodems and Pocket WiFi Updated
    Mobile data is used for full data devices like  Vodems and  Pocket Wi-Fi as well as a number of services on your phone like apps, browsing the web and checking emails. Check if there are...
    Date Updated: 02/05/2016
  2. About mobile phone repairs and warranties
    All our personal customers are entitled to: a 24-month warranty on a device for all manufacturers. If the mobile develops a fault due to a manufacturing defect, the mobile will qualify for...
    Date Updated: 07/11/2015
  3. Mobile phone isn't working properly? Updated
    Here is a general guide to troubleshooting some common phone issues. Mobile phones (and for that matter all mobile devices) have evolved rapidly. As much as they have changed and improved, they are...
    Date Updated: 10/05/2016
  4. What is Content Adaptation for mobile websites?
    Vodafone New Zealand uses a mechanism known as Content Adaptation in the Vodafone network in order to ensure that most of our customers are able to experience the majority of websites on their...
    Date Updated: 02/11/2015
  5. Vodem Stick K5150 - Quick Start Guide (PDF)
    Date Updated: 22/12/2015
  6. If I have a mobile network issue, how long do I have before I can ask for a refund under the Network Guarantee?
    We want Vodafone On Account customers to feel confident on our network. If you’re unhappy with our mobile network, you can visit any Vodafone retail store in NZ within 30 days of purchase and get...
    Date Updated: 20/08/2015
  7. How do I divert my HomePlan landline to my mobile?
    Diverting your landline calls to your mobile phone is no different than setting up a diversion to any other number. As with any call divert, if you are diverting a call to a number that would cost...
    Date Updated: 20/07/2015
  8. Calling an overseas mobile number from a landline?
    If you are calling a New Zealand mobile, that is overseas: Just dial as normal; you don't need to dial a country code. If global roaming is active on the phone, you will be put through in the usual...
    Date Updated: 06/11/2015
  9. Set up your phone for email, the Internet and picture messages Updated
    Set up your device for email, messaging and the Internet in just a few clicks. This service will send settings Over The Air (by TXT) to your device with the details you need to configure your device...
    Date Updated: 10/05/2016
  10. What causes high broadband data use at home? Updated
    This article details some of the most common Internet activities that can generate high data use. This is meant as a guide and does not go into specifics. We don't support the below applications and...
    Date Updated: 19/05/2016
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