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FAQs

  1. More data for Broadband plans
    On our current broadband plans , when you reach the end of your plan’s data allowance, you will be charged the excess data rate of $2 per gigabyte (GB), or part thereof.  Usage...
    Date Updated: 22/06/2015
  2. How do I check Mobile Broadband data usage?
    We have a number of ways for you to keep track of your data usage online and on your device. Online Log into My Vodafone from the Vodafone homepage Click 'My Usage and Spend' to see your SMS and Data...
    Date Updated: 20/04/2015
  3. How do I use my AnyData Data Card? (PDF)
    Date Updated: 19/02/2015
  4. Checking mobile data use online or by TXT
    We have a number of ways for you to keep track of your data usage online and on your device. Looking to turn your data on or off for your device? User our Interactive Device Guides for a step-by-step...
    Date Updated: 03/07/2015
  5. Cancellation fees for Smart, Business Smart, Smart Data and Business Smart Data plans
    Transfer Fees - Smart plans and Business Smart plans This also applies to talkZoneZero and talkZoneZero Plus plan transfers to Smart and Business Smart plans View the Call, TXT and PXT charges for...
    Date Updated: 02/05/2015
  6. I’ve run out of data on my Prepay $19 or $29 plan? Can I use casual data?
    To make sure you’re always getting the best experience, casual data has been removed from Prepay $19 and $29 plans to ensure you do not unintentionally consume credit prior to receiving plan exhaust...
    Date Updated: 19/02/2015
  7. Congratulations on Double Data!
    Congratulations, you now have Double Data and can start using it immediately. If you check the My Vodafone app you may notice it's not yet showing the increase in your data allowance, and the Double...
    Date Updated: 19/02/2015
  8. Troubleshooting mobile data for phones, Vodems and Pocket Wi-Fi
    Mobile data is used for full data devices like  Vodems and  Pocket Wi-Fi as well as a number of services on your phone like browsing webpages to sending PXT and checking emails. Check if...
    Date Updated: 02/06/2015
  9. Get a $10 discount on a mobile broadband plan for your tablet
    With an eligible On Account mobile plan, you will receive a $10 discount on a paired  Mobile Broadband plan each month. In order to receive your discount, you'll need to register your mobile...
    Date Updated: 01/06/2015
  10. What is Data Test Drive?
    Vodafone Data Test Drive is an extra 25GB of NZ data on top of your plan's base data for the first month and is available to customers who sign up for (or resign for) a new 24-month Red+ Essentials...
    Date Updated: 03/07/2015
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