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FAQs

  1. Calling overseas on a Prepay plan
    Calls to either a landline or mobile overseas from an NZ Prepay mobile Calls to our top 15 overseas countries anytime 89c per minute . Top 15 are: Australia (excluding external territories), Canada...
    Date Updated: 19/02/2015
  2. Casual data rates for Vodafone Prepay
    There is no casual data available on the Prepay $19 and Prepay $29 Plan , or the NZ Travel SIM Plan . To keep using data once your plan’s data has exhausted you will need to purchase a Data Boost or...
    Date Updated: 07/07/2015
  3. Prepay Mobile Broadband credit is used up
    If you have used all of the data on your Prepay Mobile Broadband bundle and you do not have any remaining credit on your account, you will not be able to access the Internet until you Top Up your...
    Date Updated: 19/02/2015
  4. Will my Prepay Add-On still work if I’ve used IOU?
    Yes. Your Add-Ons will still work if you’ve used Prepay IOU , until the Add-On expires or you renew it.   > Watch a video on managing your Add-Ons in My Vodafone
    Date Updated: 19/02/2015
  5. Prepay Add-Ons that don’t go on hold
    Add-Ons that are free to opt-in to, like Traveller and  Family Add-On (Prepay members) never go on hold, and you only need to opt in to them once.   More on our website about Add-Ons...
    Date Updated: 19/02/2015
  6. How do I cancel a Prepay Mobile Broadband Add-On?
    You can cancel your Prepay Mobile Broadband Add-On at any time by TXTing "Cancel" followed by the Add-On name (i.e. BBLITE/BBSURFER) to 756. Or you can cancel online through  My Vodafone or...
    Date Updated: 19/02/2015
  7. How much does 4G on Prepay cost?
    4G is free on Prepay and built into our  Prepay $19 and Prepay $29 plans . There are no additional charges to use 4G on Prepay. All you need is to be on 4G-enabled plan and have a ...
    Date Updated: 19/02/2015
  8. I've no Prepay credit left - will my Add-On still work?
    Yes. You can continue to use your Add-On until it expires or you renew it.   > More on our website about Add-Ons > Watch our video on managing your Add-Ons in My Vodafone
    Date Updated: 19/02/2015
  9. Finding your account number or Prepay mobile serial number
    On Account Customers You can find your existing account number on your bill (top right corner - also available through My Vodafone ) or contract with your current service provider. Prepay Customers...
    Date Updated: 02/06/2015
  10. How to set up a Prepay BestMate Add-On
    Set up a BestMate on Supa Prepay You can use the TXT method below, set up your BestMate with My Vodafone , or by calling us on 777 . Your Vodafone BestMate must have: A mobile number on the Vodafone...
    Date Updated: 19/02/2015
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